Even though the backend performance of an ENOVIA system is of great importance, one area that is usually given too little attention is the client side performance. Sitting on a location far away from the application server might be an unworkable situation even if the same system is working fine for local users. It is all about the performance of the link as well as the design of the application.
Latency is the time it takes for a package to go from one point in the network to another. The size of the latency is connected to the physical distance between the nodes as well as delays in the network due to passing through different kinds of network components such as routers etc. The longer (physical length) between the nodes and the more network components, the higher latency.
When we talk about latency we usually mean round-trip latency. Round-trip latency is the time it takes for a package to go from the client over the network to the application server and then back again. That is the minimum waiting time it takes for a response to reach the client.
It is not unlikely to have a latency of 300ms for locations far away.
To understand what latency a certain location has, you can try to Ping it. The measurement that the Ping command return can be seen as the round-trip latency between two nodes.
Pinging 22.214.171.124 with 32 bytes of data: Reply from 126.96.36.199: bytes=32 time=208ms TTL=48 Reply from 188.8.131.52: bytes=32 time=221ms TTL=48 Reply from 184.108.40.206: bytes=32 time=210ms TTL=48 Reply from 220.127.116.11: bytes=32 time=207ms TTL=48 Ping statistics for 18.104.22.168: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 207ms, Maximum = 221ms, Average = 211ms
Using the Firebug plugin to Firefox will give you a good picture of where time is spent. In the example below you can see the difference in waiting time between the calls the goes to the Bangladesh server and the calls that goes to google.com (the purple color indicates waiting time). Also note that the waiting time corresponds very well to the ping measurements in the above example.
Frames in frames in frames
For remote locations with a high latency it is very important how we design our pages. We would like to load as much as possible in parallel not to be hit by the waiting time overhead over and over again.
Take a look at the example below where the data is inside frames which in turn are included in other frames. This approach leads to that the user will be hit by multiple waiting times that are lined up in a serial behaviour. The first page requests a first level of frames. When the frames arrive to the client, the client will issue additional requests for the inner frames and when those requests return the client will start fetching the real data.
Bandwidth for web application traffic when it comes to local usage is never a problem. A normal enterprise PLM web application consumes very little bandwidth. However, users on remote locations with poor infrastructure usually suffer from sharing a low bandwidth between a lot of users. The available bandwidth usually differs a lot during the hours of the day. To give the user a better application experience it is important to send as little data as possible. Setting low pagination limits in combination with Ajax calls instead of complete reloads of pages will help a lot. Moving rendering logic to the client side instead of always having the server render the data will also cause less data to be sent over the network and speed up the experience.
Another thing that will impact the performance is the link quality between the nodes. If the quality is bad, your system might suffer from packet loss, which will lead to that data will have to be re-sent between the server and client. Packet loss will have a severe impact on a high latency network compared to a network with very little delay.
Quality of Service
If your remote offices have low bandwidth which are more or less fully consumed, it is important to understand what kind of traffic is occupying the network. Depending on what is driving the network load, introducing a Quality of Service in the network could be one way of letting the important enterprise traffic through without too much of queueing. Traffic that potentially take a lot of the available bandwidth and should be down prioritized are external web traffic, mailbox synchronization, file replication etc. The important part here is to understand what is consuming the bandwidth and then decide what traffic has higher priority.
Testing using realistic conditions
It can be cumbersome to be able to test the behaviour of your application using realistic conditions for different user locations, and I believe that it is forgotten in many cases.
I recommend using a network emulator tool to be able to simulate a user experience at a remote office. The tool described below is a perfect tool for this purpose. It consists of a kind of firewall tool (IPFW) that you use for manipulating the traffic and a service (dummynet) that you hook on to your network card/s to be able to emulate.
IPFW / dummynet - Network emulator tool
dummynet is a live network emulation tool, originally designed for testing networking protocols, and since then used for a variety of applications including bandwidth management. It simulates/enforces queue and bandwidth limitations, delays, packet losses, and multipath effects. Dummynet runs within your operating system and works by intercepting selected traffic on its way through the network stack and passing packets to objects called pipes which implement a set of queues, a scheduler, and a link, all with configurable features (bandwidth, delay, loss rate, queue size, scheduling policy...).
Traffic selection is done using the ipfw firewall, which is the main user interface for dummynet. Ipfw lets you select precisely the traffic and direction you want to test on, making configuration and use very simple. You can create multiple pipes, send traffic to different pipes, and even build cascades of pipes. More information around this tool could be read at http://info.iet.unipi.it/~luigi/dummynet/.
1) Unzip the tool in the c:\apps\network\ folder.
2) Add a service to your network card by:
2.1) Open the configuration panel for the network card in use. (either right click on the icon on the SYSTRAY, or go to Control Panel -> Network and Internet -> Network and Sharing Center)
2.2) (Right) click on the network card and choose: Properties->Install->Service->Add
2.3) Click on 'Have Disk' and 'Browse' to the c:\apps\network\dummynet\ folder and select the 'netipfw.inf' file.
2.4) Select 'ipfw+dummynet' (which is the only service you should see) and click 'OK'.
2.5) Click accept on all dialogues that follows.
Set-up a simple emulation of a link with 300ms latency and a bandwidth of 512kb/s and a packet loss off 0.1% for the www.techniatranscat.com environment:
Then we apply the rules by adding the configuration to a pipe and then assigning the routing to the TechniaTranscat environment to that pipe:
> ipfw pipe 1 config delay 300ms bw 512Kbit/s plr 0.01 mask all > ipfw add pipe 1 ip from any to www.techniatranscat.com
You can verify your ipfw configurations by typing:
> ipfw pipe show
Let’s re-run the same page again and take a look in FireBug:
Now we can clearly see that the latency is above 300ms for all calls. These calls are actually good examples because they are 304, meaning that the data is cached and have not been changed, so there is no server side execution that takes time. Only the turnaround of the client request.
To clean up and remove all applied traffic rules (the rules are persistent, so it is always a good idea to clean up after usage):
> ipfw -q flush > ipfw -q pipe flush
There are a lot of things that you can do to adjust the traffic to exactly what you want it. You can read more about how it actually works and how you can configure it at http://info.iet.unipi.it/~luigi/dummynet/.
It is usually a good idea to ask your (or your customers) network group about the specific characteristics of the link between a certain remote office and the application server to be able to simulate as close to reality as possible. In many cases, you could be just fine by only simulating based on latency and that you can estimate yourself based on the ‘ping’ results.
If you do not want to write IPFW commands every time, it is convenient to create .bat files with predefined values for predefined servers/environments.
Do you think your system could benefit from better performance? Below is a summary of what Technia can offer you to quickly boost your performance. Questions or comments? Feel free to post something in the comments widget below.
Marcus is a senior consultant and team lead for TechniaTranscat Sweden in the area of system architecture with over 14 years of consulting work experience.
He is mainly working in leading roles tightly with TechniaTranscat’s major customers in large and complex global implementations. He has management experience across various project engagements, and additionally has served in a variety of technical, and business analysis roles across multiple projects.